Customer Relationship Management

Download Customer Relationship Management Project in PHP with MySQL with source code and report For Last Semester Student Computer Engineering,Diploma,BSC-IT, BCA, MSC-IT, MCA

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Overview:-
This project is designed is to manage Customer Relationship Management which involves number of features including customer service, retention and acquisition. The main idea is to implement an online system for managing the internet customers and complaint system for customers for raising complaints on the issues related to ISP provider and provide best customer care service for users using this application.
The system comprises of 3 major modules with their sub-modules as follows:-
Admin Module:- Admin Module Features are:- Login: Admin need to login first to access below given modules.
Add/View/Edit/Delete Employee: Can register new employee into the system and also can view/edit/delete the added employee details.
View/Delete/Customer: Can register new customer into the system and also can view/edit/delete the added customer details.
View/Create Plan: Can view plan and add new plan for the registered customers.
View Complaints: Can view complaints received from the registered customers.
View Feedback: Can view feedback received by registered customers

Employee Module:- Employee Module Features are: –
Login: Employee need to login using valid credentials provided by the admin.
Add/View/Edit/Delete Customer: Can register new customer into the system and also can view/edit/delete the added employee details.
View/Create Plan: Can view plan and add new plan for the registered customers.
View and Solve Complaint: All the unsolved complaints will be displayed to employee after login. Employees can update the complaint by -mentioning the provided resolution on customer’s complaint and can close it.

Customer User:- Customer User features are:-
View Plan: Can view plan add by Employee.
Add Feedback: Customer can add feedback.
Add Complaint: Customer can add complaint.

Admin Dashboard
Add Employee
View Plans
             

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